Frequently Asked Questions
Everything you need to know about bringing Ellie Seattle home.
What is the typical shipping timeframe for furniture?
In-stock items typically ship within 3-5 business days. For larger furniture pieces, please allow 2-4 weeks for white-glove delivery and assembly to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, Ellie Seattle ships exclusively within the continental United States and Canada. We are looking to expand our delivery zones in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition. Please note that custom upholstery and final sale items are non-returnable.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your shipment's progress.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. Most of our wooden furniture is crafted from FSC-certified timber and reclaimed materials to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.